1.Dontcriticize,condemnorcomplain.
상대방의의견에비판,멸시,불평은하지마세요.
2.Givehonest,sincereappreciation.
진솔한이해로다가가세요.
3.Arouseintheotherpersonaneagerwant.
상대방이원하고바라는것에귀기울여보세요.
4.Becomegenuinelyinterestedinotherpeople.
진심으로타인에대한관심을가져보세요.
5.Smile!
웃어봐요!
6.Rememberthatapersonsnameistothatpersonthesweetest
andmostimport!!!!antsoundinanylanguage.
상대방의이름을부르는소리는세상그어떤것보다
듣기좋은소리라는걸기억하세요.
7.Beagoodlistener.Encourageotherstotalkaboutthemselves.
좋은경청자가돼보세요.
상대방이자신에대해스스로거리낌없이말할수있도록
편한분위기를만들어주세요.
8.Talkintermsoftheotherpersonsinterests.
상대방의관심사에대한이야기를화제로삼아보세요.
9.Maketheotherpersonfeelimport!!!!antanddoitsincerely.
진심어린맘으로상대방이본인에게정말중요한사람이라고느끼게해주세요.
10.Theonlywaytogetthebestofanargumentistoavoidit!
논쟁은되도록피하세요!
11.Showrespectfortheotherpersonsopinions.Neversay,"Yourewrong!"
상대방의의견에절대로"그건아니야"라는말은하지마세요.
상대방의의견을존중해주세요.
12.Ifyourewrong,admititquicklyandemphatically.
자신이틀렸을때는,되도록빨리,똑부러지게인정하세요.
13.Begininafriendlyway.
친근하게다가가세요.
14.Gettheotherpersonsaying"YES,YES"immediately.
상대방에게"그렇지,그렇지"하는반응을이끌어내도록해봐요.
15.Lettheotherpersondoagreatdealofthetalking.
자신보다상대방이더많은얘기를할수있도록해주세요.
16.Lettheotherpersonfeeltheideaishisorhers.
같이나눈이야기라도상대방으로하여금온전한자기생각이라고
느끼게해주세요.
17.Tryhonestlytoseethingsfromtheotherpersonspointofview.
진심으로입장을바꿔놓고생각하도록노력해보세요.
18.Besympatheticwiththeotherpersonsideasanddesires.
상대방의생각이나욕구에감정이입을해보세요.
19.Appealtothenoblermotives.
더가치있는동기에호소해보세요.
20.Dramatizeyourideas.
생각을극화해서재밌게풀어나가보세요.
21.Throwdownachallenge.
가끔깊은생각을요구하는질문을해보세요.
22.Beginwithpraiseandhonestappreciation.
어떤말이든칭찬과진솔한이해가담긴말로말문을열어봐요.
23.Callattentiontopeoplesmistakesindirectly.
상대의실수를조용히,살며시지적해주세요.
24.Talkaboutyourownmistakesbeforecriticizingtheotherperson.
상대의잘못을지적하기전에본인이실수한얘기부터꺼내보세요.
25.Askquestionsinsteadofgivingdirectorders.
직접적인명령투의말보다는우회적인질문을해보세요.
26.Lettheotherpersonsaveface.
상대방이무안해하지않도록해주세요.
27.Praisetheslightestimprovementandpraiseeveryimprovement.
Be"heartyinyourapprobationandlavishinyourpraise".
조그만발전에도아낌없는칭찬을해주세요.
28.Givetheotherpersonafinereputationtoliveupto.
상대방에게자신감을주는말들을많이해주세요.
29.Useencouragement.Makethefaultseemeasytocorrect.
질책보다는격려로다가서세요.상대방으로하여금
그들의실수나약점이고치기쉬운것이라느끼게해주세요.
30.Maketheotherpersonhappyaboutdoingthethingyousuggest.
상대방이행복해질만한일들을권해주세요.
